Account and Personal Data Deletion Policy

1. Requesting deletion

Email support@mulaysport.com with the subject:

Delete my MULAY data

Use your registered email address where possible. If you cannot access it, provide sufficient account details to help us identify the account without sending unnecessary sensitive information.

Do not send your password, authentication code, full payment-card details, or an identity document unless specifically requested through a suitable verification process.

A verified parent or legal guardian may submit an appropriate request concerning a child’s registration.

2. Verification and response

We will take proportionate steps to confirm the requester’s identity and authority before deleting or disclosing account information.

Our operational target is to complete a straightforward, verified request within 30 calendar days. This is a service target, not a statement that every request has the same statutory deadline.

If additional verification, technical work, or lawful retention affects the request, we will explain the position and provide an expected response period, subject to applicable legal requirements.

3. Information ordinarily removed or de-identified

Depending on the account and applicable conditions, deletion may include:

• Profile details and profile image.
• Saved areas and preferences.
• Optional directory listings.
• Posts and pictures you shared in Moments.
• Private messages and group chat messages you sent.
• Notification preferences.
• Authentication links controlled by MULAY.
• Other personal information no longer necessary for a lawful purpose.

Content containing other persons’ information or records shared with independent organisers may require a separate assessment rather than automatic deletion of an entire shared record.

4. Information that may need to remain

We may retain specified records when necessary for a legal obligation, unresolved transaction, legitimate safety investigation, or the establishment, exercise, or defence of a legal claim.

Where feasible, we will restrict access, minimise identifying details, or de-identify retained records.

A refusal or partial refusal will identify the relevant reason unless disclosure itself is prohibited. Erasure is not an absolute right in every circumstance. (See the National Privacy Commission guidance on erasure and blocking at privacy.gov.ph.)

5. Backups and independent recipients

Deletion from active systems may precede removal from protected backup copies. Backup information must remain restricted and expire under the documented backup-retention schedule. If a backup is restored, applicable deletion instructions must be reapplied.

MULAY will take appropriate action concerning recipients where required. It cannot promise direct deletion from an independent host’s systems or a third party’s account when it does not control those systems.

6. Google and Facebook sign-in

Removing MULAY from Google or Facebook may disconnect that provider’s access, but it does not necessarily delete information already lawfully held by MULAY.

To request deletion of MULAY-held information, use the process above. Removing a MULAY account does not delete your Google or Facebook account.

7. Confirmation and complaints

We will confirm the action taken and explain material retention exceptions where appropriate.

Deletion does not automatically settle a refund, cancel a separate event contract, or extinguish an existing legal obligation.

Contact: support@mulaysport.com

Operator: Laundrix Computer Programming Services, Tacloban City, Philippines (the full registered address is given on request by email)